Frequently Asked Questions
We know that you and your family will have lots of questions when you are considering a residential care home, so we have put together a few answers to the questions we are often asked.
Your care is personal to you so please do not be frightened to ask us questions and we will do our very best to make sure we answer them.
Can I have a telephone in my room?
Yes, although you are responsible for the installation and the bill. One of our senior members of staff would be happy to support you with this if needed.
If you would prefer not to arrange this, we do have hand held devices that can be bought to your bedroom for your use.
Will I still be able to vote?
Absolutely and we encourage this. Postal vote can be arranged for those who wish.
In my own home I always had something to do, what will I do in The Evergreens Lodge?
The Evergreens Lodge is well known for a variety of entertainment and clubs suitable for all abilities. These are designed for one to one, small or large groups. Every month we offer a new and varied agenda which you can join in with or, if you prefer, sit and watch the world go by.
The activities offered are discussed at the monthly Residents Forum.
We also offer weekly trips out on our mini bus to places of your choosing.
I am concerned about my finances, what if they run out, will I be asked to leave?
Prior to admission, we would strongly recommend that you take independent financial advice from a specialist organisation (we can provide you with several contacts). The planning of long term care funding is complex and we have found these organisations to be extremely helpful and resourceful.
What would happen if my health deteriorated whilst I was living at The Evergreens Lodge?
We will always try to meet your care needs with our team of care staff. We liaise constantly with the GP, the District Nursing team and other health care professionals to ensure we have access to the latest information on all aspects of care. Whilst we strive to enable residents to stay with us as long as possible, very occasionally, due to the specialist care requirements of some illnesses and disabilities, we may not be able to meet those care needs. In these circumstances, we would be guided by the expertise of the GP and relevant health care professionals as to the most appropriate actions.
By achieving Platinum Status in our Gold Standard Framework Accreditation we are able to manage End of Life care needs in a far more pro-active way, thus helping you remain at The Evergreens Lodge for as long as possible.
What are your terms & conditions?
Our fees include all personal care, accommodation, all meals, heating and light, personal laundry (except dry cleaning), all activities and entertainment. The resident is responsible for payment of newspapers, hairdresser, Chiropodist, toiletries, telephone bills.
- Room prices are dependant on the size of the room, ensuite facilities and the care needs of the individual. Fees are paid four weekly, in advance, by standing order and may be reviewed following significant changes to care needs. Two weeks’ notice will be given under these circumstances. Please contact the home for an initial estimate based on your needs.
- There is a review of fees each year and four weeks’ notice will be given of any changes.
- We require documentary evidence of a resident’s financial situation along with a copy of both Health & Welfare and Financial powers of attorney for the file.
- Four week’s notice will be required if a resident decides to move to another home or if The Evergreens Lodge is unable to meet the care needs of the resident.
- We have no requirement to pay large fees in advance. Normal practice is to ask for one week’s fees to be used as a deposit for the room which would be deducted from the first payment.
This is just an overview of our terms and conditions. Please contact us for more in depth information.
